Effective Date: June 30, 2026
Your privacy is important to us. This policy explains how Nextgen Setu Communication Private Limited collects, uses, stores and protects your information.
1. Introduction
Welcome to Nextgen Setu Communication Private Limited ('Company', 'Nextgen Setu', 'SetuNxt', 'we', 'our', or 'us'). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, use our products, or interact with our communication platform. By using our website or services, you agree to the practices described in this Privacy Policy.
2. About Us
Nextgen Setu Communication Private Limited provides cloud communication and customer engagement solutions including RCS Business Messaging, WhatsApp Business Messaging, SMS Services, Email Marketing, Omnichannel Communication Solutions, APIs and Communication Integrations, and Campaign Management Solutions.
3. Information We Collect
When you access or use our website, Nextgen Setu Communication Private Limited may collect certain information about your interaction with the site to help us enhance its functionality, improve user experience, and monitor overall website performance. This information is collected in a manner that does not directly identify individual users and is used for analytical and statistical purposes. The information collected may include, but is not limited to:
- Your browsing activity while using the website.
- The pages you visit and the navigation path you follow.
- The date and time of your visit.
- Technical information such as your browser type, operating system, device type, and IP address.
Nextgen Setu Communication Private Limited may compile and publish aggregated, anonymized statistical data relating to website usage for business analysis, promotional activities, or to provide general audience insights to advertisers. Such information does not contain personally identifiable data and is presented only in summary form.
Additionally, if you choose to contact Nextgen Setu Communication Private Limited to request information about our products or services, we may ask you to provide certain personal details. These may include, but are not limited to, your name, organization, telephone number, email address, and mailing address. This information will be used solely for responding to your inquiries, providing the requested services, and maintaining communication where necessary.
To support these functions, Nextgen Setu Communication Private Limited may also use cookies and similar technologies to collect and retain relevant information, as described in the Cookies section below..
4. How We Collect Information
Information is collected through website forms, demo requests, customer onboarding, business agreements, sales interactions, email communication, customer support, cookies, and analytics tools.
5. How We Use Your Information
Nextgen Setu Communication Private Limited will use and disclose your personal information only in accordance with this Privacy Policy and applicable laws.
The personal information collected through our website may be used to respond to your inquiries, provide information about our products and services, communicate updates, promotional offers, marketing campaigns, events, and enhance the quality of our services. We may also use this information to improve your overall experience and better understand customer needs.
Your personal information is stored securely and handled in a manner appropriate to its sensitivity. Nextgen Setu Communication Private Limited does not sell, rent, or disclose your personal information to third parties without your consent, except where such disclosure is necessary to provide our services or is required by law.
We may share your personal information with our legal, regulatory, or professional advisors when necessary to protect our legal rights, ensure the safety and security of our users, comply with applicable laws and regulations, respond to lawful requests from government authorities, or satisfy judicial proceedings, court orders, or other legal obligations.
As part of our business operations, your personal information may be processed or stored at locations where Nextgen Setu Communication Private Limited, its affiliates, service providers, or authorized partners maintain business operations or data processing facilities. Whenever personal information is transferred or processed, we implement reasonable administrative, technical, and organizational safeguards to protect your information in accordance with this Privacy Policy, our internal security practices, and applicable data protection laws.
6. Communication Services
We process RCS, SMS, WhatsApp Business, transactional, promotional, and email communications on behalf of customers only for providing requested services and in accordance with applicable laws.
9. Data Security
Nextgen Setu Communication Private Limited is committed to protecting the personal information you provide to us by implementing appropriate administrative, technical, and organizational security measures. We employ industry-standard safeguards, including secure servers, access controls, authentication mechanisms, encryption where appropriate, and network security measures, to protect your information against unauthorized access, disclosure, alteration, misuse, accidental loss, destruction, or damage.
We regularly review and update our security practices to help maintain the confidentiality, integrity, and availability of the information we collect.
While we take reasonable precautions to safeguard your personal information, no method of data transmission over the Internet or electronic storage system can be guaranteed to be completely secure. Accordingly, Nextgen Setu Communication Private Limited cannot guarantee the absolute security of any information transmitted to or stored through our website, and users acknowledge that they provide information at their own risk.
10. Data Retention
Personal information is retained only as long as necessary for service delivery, contractual obligations, legal compliance, dispute resolution, and legitimate business purposes.
11. Your Rights
Subject to applicable law, you may request access, correction, updating, deletion where applicable, withdrawal of consent, or information regarding the processing of your personal data.
12. Third-Party Services
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.
13. Children's Privacy
Our services are intended for users aged 18 years or above. We do not knowingly collect personal information from children.
14. International Data Transfers
Where necessary, data may be processed outside India by trusted service providers subject to appropriate safeguards.
15. Compliance
We endeavor to comply with applicable privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (India), where applicable.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective upon publication on our website.
17. Contact Us
Nextgen Setu Communication Private Limited
Email: [email protected]
Website: https://www.setunxt.com